Fibre installation -Telkom shocking-order not closed

Telkom phoned me to ask whether I would like to upgrade to fibre with Vumate. I said thank you for the call, I would love to, they did an online application and approved the upgrade. I then was told that the Vuma installation team would bring the wifi router and set everything up for me. To my surprise A courier company rocked up with the wifi router, then VUMA who have been fantastic arrived as disclosed on the date and time and installed the fibre. They gave me a VT number to contact Telkom technical department to activate my fibre and router. So I phoned them and they told me that Telkom Sales hasnt closed off the sales order and they cant activate my fibre until they have. I need to phone Monday morning because they dont work on weekends. So I phone Monday Morning and they have to log a ticket with IT and I need to wait another 24-48 hours. To top it off I got an SMS saying they will charge me pro-rata from the 17th of January today is the 28th of January and I still dont have fibre and my adsl wifi no longer works so please tell me what you are charging me for, because there is no product nor service.