Fibre Installation failure

I have requested wifi, fibre from Telkom. My application was done telephonically. The application process was ok (not painless, but ok). I then had to wait for a technician to contact me, on the 3rd of April a technician was supposed to be assisting. I waited and nobody arrived. After complaining they arranged for a technician for the next day. He arrived, but could not help. I went away for 2 weeks where I was pestered with calls, even though I indicated I will be away. When I returned I called Telkom only to be informed that my appointment is scheduled for the 23rd of April between 08:00 and 16:00. I cannot get a shorter window. Decided to take leave for the say, called several times during the day to be told that the technician is still busy he will get to me. 15:31 on the 23 rd I called again to confirm the arrival of the technician where I have been told he will be with me shortly. I also asked that the technician contact me. This did not happen. 17:15 I called again, the agent indicated she cannot see why the technician has not honored my installation, but will call him and get back to me. The agent was prompt and efficient. She called me back indicated that the technician did not answer and shared his number with me. I called the technician who told me he was supposed to have come and install, but something happened and the job was cancelled and my new appointment is the 24th of April.

My biggest issue is there is no customer service, customer centricity. Appointments are made and scheduled with no care as if we sit around and wait for technicians with no work commitments. The call centre and the technical department clearly don't update each other. It is the worst most pathetic service I have ever received.