DM
Diane M
1 reviews | Active since Nov 2011
09 Feb 2018, 08:22
Fibre installation
After taking almost 4 months to replace our existing copper with fibre we are now faced with an unsatisfactory internet . Our online request was for 10mb on our current landline - it was therefore a new installation on this line. We are paying for 10mb and the current band with is only 4mb. On reporting the matter to Telkom we were informed that we would have to go into a Telkom Branch to sort the matter out.
This is a completely unsatisfactory . We want the situation remedied by Telkom and our account credited for the all the time that we have not been receiving the 10mb
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
06 Mar 2018, 11:17Hello Diane Murray
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply06 Mar 2018, 11:17
Official
Hello Diane Murray
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team
Best regards,
DM
Diane M's updateReviewer Update
15 May 2018, 14:20The matter has still not been resolved
To recap this is the problem:
After 4 months we ended up with a complete installation, but I noticed that the download speed was only 4Mbps. When this was pointed out to the technician on site he explained that the line still needed to ‘sync’ and that it would come right – it didn’t come right.
After a number of calls and online chats with Telkom I eventually got a call from a lady who explained that I needed to order an upgrade to a 10Mbps line as the installed ‘line’ was not capable of 10Mbps. This I will not do as the original order as per the screendump above was for 10Mbps!
To summarise we are paying for 10Mbps and only getting 4Mbps.
I would like the situation too be remedied immediately by:
1. Telkom doing whatever is necessary to provide me the service that I am paying for.
2. Reimbur*****t of R200+VAT per month for all bills paid from the original installation to when we eventually get what we are paying for. This is the difference between the contracted amount (10Mbps) and the equivalent amount for what we are actually getting (4Mbps)
DM
Diane M's update15 May 2018, 14:20
Reviewer Update
The matter has still not been resolved
To recap this is the problem:
After 4 months we ended up with a complete installation, but I noticed that the download speed was only 4Mbps. When this was pointed out to the technician on site he explained that the line still needed to ‘sync’ and that it would come right – it didn’t come right.
After a number of calls and online chats with Telkom I eventually got a call from a lady who explained that I needed to order an upgrade to a 10Mbps line as the installed ‘line’ was not capable of 10Mbps. This I will not do as the original order as per the screendump above was for 10Mbps!
To summarise we are paying for 10Mbps and only getting 4Mbps.
I would like the situation too be remedied immediately by:
1. Telkom doing whatever is necessary to provide me the service that I am paying for.
2. Reimbur*****t of R200+VAT per month for all bills paid from the original installation to when we eventually get what we are paying for. This is the difference between the contracted amount (10Mbps) and the equivalent amount for what we are actually getting (4Mbps)