EJ
Eugene J

1 reviews | Active since Nov 2016

25 Nov 2016, 19:12

Fibre Installation

<p>I have requested a new fibre installation through Telkom in the middle of September 2016.</p> <p> </p> <p>The installation was not done by end of October 2016, then I cancled the order and requested a new order through a different services provider.</p> <p> </p> <p>Telkom had came to my property several times and every time they have the same excuss, but things does not excalate to completion.</p> <p> </p> <p>Also Telkom always arive when I am not at home, or does not arrive when they had an appointment.</p> <p> </p> <p>They know exacty what is wrong and still no progress are made.</p> <p> </p> <p>It is heading to 3 months now for a five day install.</p> <p> </p> <p>I feel this is totally unacceptable.</p>

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Replies (1)
Telkom
Telkom's reply26 Nov 2016, 09:36
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,