Fibre failure by Telkom

Was chased for months by telkom to sign up for fibre which was being installed in the area. The contract was signed in July 2018 and the installation took place 30 Nov-router. To date,we have no fibre despite being told it would take up to 5 business days. It should therefore have been working by 7th Dec 2018. Called again on 7th Dec 2018, we were told it would take another 5 days. Called again on the 20th Dec only to be told that the order was cancelled!!! They advised that the order will be reopened and I have to wait another 5 days! Called yelkom today only to be told that Vumatel has not activated the fibre. I called Vumatel who advised that the line is active!!!!!! The internet must be activated! After literally spending an entire day on the phone with telkom I am now advised that a technical adviser will call me back. Can someone PLEASE sort this out!!