FIBRE deal gone bad...

<p>I have had a telephone line as well as a DSL package from Telkom for years now and was paying R165.79 + 144.74 respectively. I was not looking to change this, but on Sunday, 6 November 2016 I had a call from Tanisha Chetty wanting to know if I wanted to take advantage of Telkom's like for like Fibre upgrade deal at R549 per month all inclusive. She assured me that I would only start paying the additional amount once the free installation was done. On Monday, 8 November I received several SMSs thanking me for my business as well as my login details and password. After a few reschedules, the installation finally happened on Sunday, 20 November 2016. First sign of trouble was when I received my latest bill to find that I have been billed from 8 November for something called "SoftCap Unshaped prem 100 GB". I don't know what this is or why it was added to my account. Despite numerous attempts to get Ms Chetty to rectify the situation I had no favourable respons. Eventually I called billing services to log a dispute, only to be told that they cannot do anything about it and that I have to phone sales to cancell the request, which I never made in the first place. I am going round and round in circles, meanwhile Telkom has happily deducted this amount from my bank account. I am so frustrated and feel like cancelling the whole service.</p>