AE
Anna E
1 reviews | Active since Nov 2012
01 Aug 2017, 09:37
Fibre DEAD
<p>I'm supposed to have uncapped fibre, but I have NOTHING!! ZERO, NULL, NIKS!! I have reported my line via sms on 24 July, but to this day Telkom has not done ANYTHING. It has been more than a week and Telkom sleeps while I pay for a service that does not exist.</p>
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Telkom's replyOfficial
02 Aug 2017, 11:37Hello agter-os
Unfortunately when testing the line, we picked up no open faults on the system.
A fault has been reported 229CTZ020817 . The fault is in hand with our testing department.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply02 Aug 2017, 11:37
Official
Hello agter-os
Unfortunately when testing the line, we picked up no open faults on the system.
A fault has been reported 229CTZ020817 . The fault is in hand with our testing department.
Regards
Noleen
Telkom Social Media Team.
Best regards,
AE
Anna E's updateReviewer Update
02 Aug 2017, 14:20We had the exact same issue before and we were without Internet for 3 months. During this time, Telkom sent about 12 teams of people to our house, but none of them had a clue. Then FINALLY after heavy fighting about the service, a white man arrived at our house. He said he was not a Telkom employee, but a consultant. He solved the issue in no time. He said another house was '*****ing' our Internet. Some Telkom technician plugged our cable in the wrong socket - so somebody else was having our internet.
Please do not let us sit without Internet for 3 months again, rather sent the white man to figure out who is getting our fibre. Telkom say you get imbursed for no service, but that is BS!! PLEASE SEND THE WHITE CONSULTANT!!!
AE
Anna E's update02 Aug 2017, 14:20
Reviewer Update
We had the exact same issue before and we were without Internet for 3 months. During this time, Telkom sent about 12 teams of people to our house, but none of them had a clue. Then FINALLY after heavy fighting about the service, a white man arrived at our house. He said he was not a Telkom employee, but a consultant. He solved the issue in no time. He said another house was '*****ing' our Internet. Some Telkom technician plugged our cable in the wrong socket - so somebody else was having our internet.
Please do not let us sit without Internet for 3 months again, rather sent the white man to figure out who is getting our fibre. Telkom say you get imbursed for no service, but that is BS!! PLEASE SEND THE WHITE CONSULTANT!!!