Fibre Coverage Mystery .... crazy and frustrating and you get 0 answers .... ?

<p>Please can someone in Telkom have a clear answer to my questions, if this is possible? You go in circles talking to incompotent people in your business.</p> <p> </p> <p>My neighbours behind me have Fibre installed, my neighbours opposite me have and are up and running, but somehow my address is not yet ready? Not possible.</p> <p> </p> <p>Is there anyone in Telkom with a straight logical answer and solution?</p>