Fibre cancelled without my knowledge or consent

My Telkom fibre service was cancelled without my knowledge or consent. I only found this out after calling several departments at Telkom and being transferred from pillar to post. Firstly no one could tell me how a contract service was cancelled without me requesting it or why there was no confirmation of this cancellation sent to me via email or sms. On top of this, one agent said I will have to pay reconnection fees whenever my fibre is activated. Now I am unable to work and all I am told when I call after being on hold for more than 30 minutes at a time is the matter has been escalated - still no communication. Can some one from Telkom please contact me and provide me with reasons for how some one else was able to cancel my fibre and how this will resolved. I have had issues with Telkom before but this is truly the last nail in the coffin. I will not be renewing by contract when this current one expires.