FIBRE CANCEL LTE ROUTER DATA ACCOUNT, TOO MANY DATA ACCOUNTS

Good Telkom services is very bad Two Months Ago they installed fibre to my home which was to be an upgrade from the LTE router that I had. This means that one of the contracts which is the old one waas to be cancelled. Today I'am still paying for two accounts. Today when I phoned telkom to fix the account I spoke to a concultant that I called from my personal number at 13:15, who heard what I said and dropped the call. The next consultant at 13:16 Lehlonolo on 10213 option 1-3 explained that I should go through to another consultant and this was the customer services department. Then i called again option 10210 option 1 and 2 billing department and they still could not help cause i need to go the sales department. Then I called again on 10213 option 1 and 2 spoke T 13:35 sPOKE to Numpumelelo and she also had to let me cal another department to which I called the last department and Spoke to Pule Molefe at 13:37 also not able to give proper advise whereby the ;ast one was at 13:41 Sne. Sne had me on the phone for 20 minutes with to escalate the matter and the management came back and end was that I should call Retention Department for cancelation and the billing department to reverse the billing. How on earth will I get all this done if they cannot do it in the first place and why must I cancel as if the Sales Consultant did not now that this was to be done.

I'am sitting with alot of Data On my account because now I have routers and fiblre and all sorts of data from telkom and nobody to cancel this things.

Account .no. *** and ***, I want they escalation department or the CEO to please help them cause this process of fixing billing and other things at telkom other than received money is Bad.

Your are the big brother that keeps on taking and never appreciate