Fibre blues - Telkom has become a joke!

Towards the end of last year I was forced to migrate my home telephone and ADSL service onto fibre. On the 2nd of December 2021 I went online and cancelled the phone service but wanted to retain the internet connection. The phone service was still operational in early Feb 2022. I went to a Telkom front office at Hemmingways and left after 30 minutes in the line. When I got home I went back online and requested once again for the phone service to be disconnected. Three days later both the phone and internet went off. When I inquired I was told both services had been discontinued and that I should reapply for the internet service. I duly did this online and received a text that someone would contact me within 5 days. I am still waiting!! What a useless SOE Telkom has become. It falls within the ranks of all the other failed SOE's. The organisation is a farce with inexperienced staff. So here I am weeks later with still no service!