Fibre at home....

On Friday the 8th January 2021, i called Telkom faulty dep due to my internet connection being off, I was surprised and impressed by the fast service as a technician arrived at my place on the same day, he however advised that he could not help with the issue as it was an outside problem/job that requires a different technician..... I accepted that and prepared myself to wait , then Saturday morning Open Serve arrives at my place at about after 9 which wowed me because they came much quicker than expected the guys then assessed the issue outside then left to go get something and came back in an hour time only to realize then it was the cable that was cut on my neighbors side , the technician then advised that they have to go fetch a cable and will be back shortly .... one technician eventually came back after 12 but only to fetch his glasses that he had left by my place he advised that or other guys will be back to fix the problem and that we should not worry our internet will be sorted that day.... I waited till after 2pm and still nothing I called telkom they advised the technicians will be back , I then waited again after 3 I call telkom again and was told by the agent the technician will be coming and they will call me .... Still on saturday I got no call and it was after 4pm already then i decided to call again only to be told AGAIN a technician will come....NOBODY pitched on SATURDAY and NOBODY called ... Yesterday "SUNDAY" morning I called at just after 8 and once again was told they will be coming I even got a text message at 8:14am that a technician is on route to me and two hours later NOBODY pitched I called more than five times yesterday and was told with every call it was logged and it has been escalated and that someone will come and for the whole of SUNDAY ....NOBODY came and there was no correspondence other than me calling in.... This is extremely frustrating as we rely on our internet to work from home.... TODAY Monday i call and only to be told its logged ... how do i get this resolved.