DS
Darren S
1 reviews | Active since Jan 2016
28 Aug 2018, 17:09
Fibre Activation
Good Day,
I need to have my ADSL line switched over to Fibre. Vumatel has installed the line in the house, I app**** for a 20meg line and got approved. Nobody at Telkom can help me, the Call Centre is useless. Its almost 3 weeks and my line has still not been activated
My neighbour did the process through Mweb and got connected the same day. Why is telkom taking so long? They dont return phone calls nothing! I'm really considering going through Mweb
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Replies (2)
Telkom's replyOfficial
29 Aug 2018, 14:19Hi dsmith012
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply29 Aug 2018, 14:19
Official
Hi dsmith012
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
DS
Darren S's updateReviewer Update
03 Sept 2018, 16:52Still no response from your accounts team. pathetic
DS
Darren S's update03 Sept 2018, 16:52
Reviewer Update
Still no response from your accounts team. pathetic