Fibre Account- Listed

Just discovered that i have been listed by Telkom for an unpaid fibre account which i have been trying to resolve, i migrated from a LTE contract -*** to a fibre ***. after 4-6 months i noticed that i was still being debited on the closed LTE account and was not charged on the fibre account, made an equiry by calling the Telkom call centre, they could not help me becuase they said that these were 2 different departments and they did not know what the other department had and were not able to assist. i called the fibre department and they were not able to assist. after a while i got a call from Nudebt- collectors on behalf of Telkom, i explained the background and my willingness to settle the account only if they could reconcile the 2 accounts- one where i paid and got no service and the unpaid account where i got service- i asked them t send me a statement setting off the amounts and reflecting what i owned, and i would gladly pay.

The never did much about that, i only got a lot of calls, emails texts threatening to list me.

Disappointed at my being listed after all the effort i put calling both departments - holding for more that 40 minutes on each call and visiting the fourways shop at my expense to try and resolve the issue.