Fiber Upgrade Nightmare
<p>I recently app**** to upgrade my ADSL line to a fiber line. Upgrade was done but I am still being charged for ADSL line. After logging a dispute nothing was changed. I was told I had to wait 10 days before dispute would be escalated. After no feedback for two weeks I phoned again and was told that it had been settled - without notifying me. My next invoice showed that I am still paying for ADSL line. After numerous calls I then get told that I must submit an application to have the ADSL line cancelled. </p> <p> </p> <p>This is reduculous. How can I upgrade to a different internet service and then months later get told I must apply to cancel a service I do not use. </p> <p> </p> <p>Come on Telkom. </p>
Hello prowler737
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello prowler737
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Thank you Noleen
I am out of the country so please use my email address you have on file for correspondence.
Thank you Noleen
I am out of the country so please use my email address you have on file for correspondence.
Still not resolved. Account has been updated, I am still being charged for 4MBS ADSL line and on top of it all, my landline is not working.
Please try to resolve this properly and quickly.
Still not resolved. Account has been updated, I am still being charged for 4MBS ADSL line and on top of it all, my landline is not working.
Please try to resolve this properly and quickly.
I cannot believe how long this dispute has taken to resolve. In absoluite frustration I went to the very store where I app**** for the migration of my ADSL line to Fibre - only to be told that the only way this can be resolved is over the phone as they do not handle account queries in person!
After a very lengthy phone call it was discovered that the migration had indeed been done incorrectly. When I enquired as to why my normal landline phone was not working, I was told that the line had been cancelled as per my request!!!!! This is rediculous, I had not requested it to be cancelled at all.
This had better be solved very soon, it has taken months for this to be rectified and I am pulling my hair out in frustration. Please could you also stop dropping your marketing pamphlets on my driveway every week - I already have a fibre line!
I cannot believe how long this dispute has taken to resolve. In absoluite frustration I went to the very store where I app**** for the migration of my ADSL line to Fibre - only to be told that the only way this can be resolved is over the phone as they do not handle account queries in person!
After a very lengthy phone call it was discovered that the migration had indeed been done incorrectly. When I enquired as to why my normal landline phone was not working, I was told that the line had been cancelled as per my request!!!!! This is rediculous, I had not requested it to be cancelled at all.
This had better be solved very soon, it has taken months for this to be rectified and I am pulling my hair out in frustration. Please could you also stop dropping your marketing pamphlets on my driveway every week - I already have a fibre line!