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Sumeet S

1 reviews | Active since Oct 2015

11 Aug 2016, 08:36

Fiber upgrade.. all I heard about Hellkom(Telkom) was right!!

<p>So I had a fiber install from Vumatel and ISP was Telkom. it's been more than 3 weeks now and Telkom can't trace my request which should be coming from Vumatel side. From last 3 weeks, I was tossed between Telkom and Vumatel for sorting out my issue, they blame each other for the fault.</p> <p>I called Telkom call center and they say they didn't get the order request from Vumatel and they can't help me with anything... Vumatel says they have done whatever they need to do on their side and it's on Telkom now to sort it out.</p> <p>Don't know where to go? where to get B-number/Tin number/order number???</p> <p>I had an ADSL account with Telkom and upgraded on their offer to Fiber (same price + more data + more speed) with Vumatel+Telkom.</p> <p>My Fiber was working on guest account until the moment I canceled my ADSL and voice account. My Internet speed has dropped to say 2 times slower and I can't access most of the sites. Vumatel told me that It's coz I am on guest account coz Telkom didn't activated my data.</p> <p>I have already made more than 30 calls/10 times live chat and been to the Telkom store 2 times.. But the only thing they do is put me on hold and it seems like they forgot about the waiting client... and when they come back they have only one reply that they can't track the order and Vumatel supposed to send us the order and they didn't do it.</p> <p>Last Monday(8 July 2016) I chatted to one of the senior manager (Lindy) in Vumatel, we chatted about all my issues and she assured me that it'll be sorted soon. She gave me an email ID ********** and asked me to write everything to this ID and assured me that this person will help me! it's Thursday today and no one rep****!!</p> <p>I canceled my ISP(Telkom) from Vumatel portal and waiting for them to call me to resolve the account ( which doesn't exist on their system :) ) </p> <p>I have experienced the worst side of Telkom..</p> <p> </p> <p> </p> <p> </p>

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Replies (4)
SS
Sumeet S's update11 Aug 2016, 12:37
Reviewer Update

I will mail you my info on the above email id, but please help me with cancellation (everything on my account) and not process the order any further. And yes, your apology won't help get my 3 weeks of work and clients back!!

Thanks & Regards

SS
Sumeet S's update19 Sept 2016, 15:15
Reviewer Update

As expected, I got an invoice for the services(fiber) that was never received . And after emailing everything to ********** nothing happened.. as expected!!

Now after all that running around and asking for my services and when not getting any reply from Telkom for the whole 3-4 weeks this is what they have sent me... now they know everything about my account and charging me for the service they have never provided.

Anybody from Telkom wanna reply??

Acc no: ********** 88408

Invoice no: 609A ********** 2

EFT ref: ********** ********** 32011

VTH fibre 20/2mbps TIN ********** 04 Sep 16 - 03 Oct 16 R604.39
SoftCap (50GB) TIN ********** 04 Sep 16 - 03 Oct 16 R235.96
________________________________________________________________________________________________________________________________
Subtotal R840.35
________________________________________________________________________________________________________________________________
Discount
Discount Plan Ref No Discount Amount
________________________________________________________________________________________________________________________________
VTH fibre 20/2mbps 100gb 27.03 R227.19 CR
________________________________________________________________________________________________________________________________
Subtotal R227.19 CR
_______________________________________________________________________________________________________________________________

Subtotal (excluding VAT @ 14%) R613.16
________________________________________________________________________________________________________________________________
VAT @ 14% R85.83
________________________________________________________________________________________________________________________________
Subtotal - Taxable items (including VAT @ 14%) R698.99
________________________________________________________________________________________________________________________________
Interest (non-taxable)
Description Cost
________________________________________________________________________________________________________________________________
Late payment R6.38
________________________________________________________________________________________________________________________________
Subtotal R6.38
________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________________
Subtotal - Non-taxable items R6.38
________________________________________________________________________________________________________________________________
Total (Charges for Sep) R705.37
________________________________________________________________________________________________________________________________

SS
Sumeet S's update20 Sept 2016, 14:39
Reviewer Update

Got the reply from cancellation department today to send them the cancellation form.. I have sent it 2 times already... I can even see it in the same mail trail which I have sent previously.

Reply from Telkom today:

Good day.

Hope this mail finds you well’

Kindly be advised that for us to process your request you need to provide us with a cancellation form.

Hope you find this in order and thanking you in advance...

Regards

Mobile _Cons _Retentions

Tel:081180

SS
Sumeet S's update07 Oct 2016, 09:38
Reviewer Update

Another invoice today - what the hell Telkom??