1 reviews | Active since Jun 2016

12 May 2017, 06:59

Fiber to home, disgusting and a *******.

<p>Telkom offer disgusting support and after sales. I pay for 100Mb/s Premium fiber to my home @ R3300 a month. I have had issues since last week, have had technician over on Tuesday with zero resolve. The Technician made all sorts of promises, Friday now I still sit with same issue. Do not go with Telkom, they cannot support their service, this is clear. Phoning the support center is another frustration all together. Not sure how they plan to retain client with this type of service. 16.71 Mb/s Upload, 14.65Mb/s download is what I get in reality.</p>

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Replies (1)
Telkom
Telkom's reply12 May 2017, 10:37
Official

Good day Craig,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team