Fiber suspended due to billing issue

<p>We ordered Fiber in June 2016 after sales persons saying it was in our area, almost a year later we finally get fiber installed at end of March, excited we cancel our LTE and then 1st may we are cut off . reason being our bill (only due at end of May and not even received an invoice as yet) is R200 above the credit limit but our account is sitting with R400 in credit. telkom say will take 5 days to resolve. how can it take so long to fix an issue that is not even our fault?</p> <p> </p> <p>A competitor has installed fiber right on our boundry wall maybe i should give them a try???</p>