GG
George G
1 reviews | Active since Dec 2017
05 Dec 2017, 16:23
Fiber Still Not Fixed
Its been 10 days since i reported a fault on my fiber line
After reporting the fault on 25 November 2017 Reference number 88ATK251117 and subsequently being told my fault has been escalated last week friday i have still not had a technician dispatch to come replace the ONT which is clearly faulty. All im told is they are are currently testing the line and will get back to me
Service like this is unacceptable, unprofessional and just useless. The revenue i have lost due to the terrible service is astounding please can someone just dispatch a F&$KING TECHNICIAN
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Telkom's replyOfficial
15 Dec 2017, 14:16Hi George Lakis,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply15 Dec 2017, 14:16
Official
Hi George Lakis,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,