GP
Gwen P
1 reviews | Active since Nov 2017
29 Nov 2017, 07:57
FIBER - NO SERVICE
It has been numerous times where we logged on for fault and no reference number or respond when fiber is down or terribly slow access.
We thought fiber will give less problems. Every once in a while (few times a year) its cut off or very slow access. Then to get them to help or respond also takes long.
I AM STILL WAITING AND NO RESPONSE!!!!!!
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Replies (2)GP
Gwen P's updateReviewer Update
15 Dec 2017, 17:50Hi Yazied
My contact number is ********** or ********** 828 or email address: **********
We still have problems. It has been more than a month with same problem. A guy came out and was here for 5 minutes and left... after few days telkom contact me - i told them what happened and still same problem. Fibre is unstable. Off then on by it self then it is slow and then fast again. Continuously unstable.
When we app**** for Fiber they said that Fiber won't give as much problems as ADSL, but we had more problems - about 6 times this year.
Regards
Gwen
GP
Gwen P's update15 Dec 2017, 17:50
Reviewer Update
Hi Yazied
My contact number is ********** or ********** 828 or email address: **********
We still have problems. It has been more than a month with same problem. A guy came out and was here for 5 minutes and left... after few days telkom contact me - i told them what happened and still same problem. Fibre is unstable. Off then on by it self then it is slow and then fast again. Continuously unstable.
When we app**** for Fiber they said that Fiber won't give as much problems as ADSL, but we had more problems - about 6 times this year.
Regards
Gwen
GP
Gwen P's updateReviewer Update
17 Dec 2017, 08:50Still waiting for response. Internet is unstable. Goes fast and then slow. The other devices suddenly goes off wifi and on 3G by itself. Then we have to switch everything off and on again. Sometimes it works and sometimes it is still slow or no access.
They guy was here more than week ago, was here for 5 minutes and said that he would return and will put us on a 'temporary' ISP (or something).
No i have received an sms from Telkom that it has been restored and I should contact if problem persists.
It has not been resolved yet and I am still waiting for technician to return.
I really rather want to go to Afrihost as I heard they won awards for best service provider and it would be great to have efficient service and responds to your reports.
It is now a month later with same inconsistent fiber and wifi problems. And no one did really check and test the problem.
If Telkom can't help or just give reason why this problem occurs then I will have to move to Afrihost next year because we run business from home where we use internet daily.
********** ********** 504828
**********
GP
Gwen P's update17 Dec 2017, 08:50
Reviewer Update
Still waiting for response. Internet is unstable. Goes fast and then slow. The other devices suddenly goes off wifi and on 3G by itself. Then we have to switch everything off and on again. Sometimes it works and sometimes it is still slow or no access.
They guy was here more than week ago, was here for 5 minutes and said that he would return and will put us on a 'temporary' ISP (or something).
No i have received an sms from Telkom that it has been restored and I should contact if problem persists.
It has not been resolved yet and I am still waiting for technician to return.
I really rather want to go to Afrihost as I heard they won awards for best service provider and it would be great to have efficient service and responds to your reports.
It is now a month later with same inconsistent fiber and wifi problems. And no one did really check and test the problem.
If Telkom can't help or just give reason why this problem occurs then I will have to move to Afrihost next year because we run business from home where we use internet daily.
********** ********** 504828
**********