WL
Werdonize L

1 reviews | Active since Jul 2014

08 Sept 2015, 10:01

FIBER LINE MISS COMUNICATION

Hello.<br> 3 Months ago a sales agent visited our house to sell us a telkom fiber contract. We signed the contract and she left after without giving us any details on our order. We waited 3 weeks and then had to fish out the places number (Real promotions). The lady did not hand in our order and we scheduled to cancel with Mweb the end of the month. <br> We are now sitting without internet due to telkoms miss communication obout fiber. I just got off the phone with the telkom call center and the lady said that we cant get fiber by our house because the project is not listed as completed on thier side. Many of our friends has fiber already in our complex. So this is also due to miss comunication. We are running two businesses from the house and we cant afford to sit without internet any longer.<br> We tried to place a new order in today but now we cant because apparently the project is not finished? But the other people in our complex has Fiber.<br> <br> Please help me as soon as possible. I want a 40mb fiber line 100gb day and 12-7 night time surfer. Total per month to be R1099.<br> <br> Reason for the move is because we have been sitting with congestion at our exchange since last year Feb.<br> ***

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Replies (1)
Telkom
Telkom's reply08 Sept 2015, 10:23
Official
Hello Werdonize,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team for further assistance.
Your reference number is SM143525.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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Best regards,