SK
SJ K
1 reviews | Active since Oct 2017
09 Oct 2017, 14:22
Fiber installation
On Wednesday 4 October 2017 I received a sms o confirm installation for Monday the 9th of October. Telkom would be there at 12 after waiting I phoned Telkom very bad service from staff and waiting 20 min for call to be answered they informed me they changed the installation date on Sunday 8 October to the 11th they never informed me. after sitting at home waiting for them to arrive does Telkom know we work in private sector and unlike government departments we are actually productive. now telkom wants me to take a second day leave what service is this. I just got a call from the technician advising me it is already to late in day for him to come as he is knocking off. who's problem is this
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Telkom's replyOfficial
16 Oct 2017, 08:30Hi.
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
Telkom's reply16 Oct 2017, 08:30
Official
Hi.
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,