Fiber De-activated instead of Suspended

<p>We have fibre at home... our account was disconnected due to late payment. We have made payment on Monday already. Our services have been reconnected for the fibre voice but now we hear that the fibre internet access have been cancelled? They now tell me we need to wait another 7 days for this to be corrected. This is a serious problem for us as we work from home doing internet software development. 7 days will effectively close my business down. Please can we request that this gets reconnected as soon as possible. I have even taken the troublke to go into one of the stores which after an hour on the line with a consultant the line just went dead... You can imagine my frustration at this time... we were initially told 48 hours which we waited for now because you cancelled the fibre its another 7 days.</p>