Fiber Contract terms not honored by Telkom

<p>I was called by a Telkom salesperson to convince me to go the fiber route for internet connectivity - note that I did not approach them. As is normal nowadays there is no contract - the called gets recorded to provide a record of what was agreed.</p> <p>I was promised a 20Mbps line (pretty sure) and uncapped data (100% sure) at R849 (R949 with voice included). Note that for me 50 gig of data a month is not enough (stream videos and sporting events, 5 users in my household, all legal) so I was delighted when offered uncapped and immediatelly signed up (promotion of some sort). Reference # is ***.</p> <p>Now they are claiming that they always said it would be a 50 gig cap. Spoke to Amanda (sales department durban) and Zandile (Supervisor sales department durban) on 9 May 2016. Zandile said that I can only get the uncapped if I go to a Telkom store - in this day and age? This leads me to believe the option (that was promised to me) does exist. She also said the person that offered me the deal did not have the authority to do so - but they have the authority to sign me up? Surely the person that has the authority to sign me up has the authority to explain the deal - and surely I can't be held responsible for their fault?</p> <p>I have asked them for a transcript of the conversation (that was recorded) - not received until now. So I am sitting with an installed fiber connection, ADSL has been killed and Telkom won't honor their contract. I can't believe that it can be OK for for big corporates to take their customers for a ride like this.</p> <p>To resolve - provide me with a copy of the conversation and show me I am wrong (in terms of what was promised) or honor what you promised me. Anything else not acceptable.</p>