1 reviews | Active since Jan 2023
Fiber conection waiting for 5 weeks for conection
My 1st mail to Telkom: 04/01/2023 at 9:27 NB!!!The Telkom customer service email address don't work for your info Telkom. Team Telkom I write this mail with big anger in me. Because off the bad service I have received from the Telkom Team. How difficult can it be to get Fibre from Telkom? My 1st call to get Fiber was on 28/11/2022 I spoke to Julia. 03/01/2023 still no Fibre at my home. If you can please look on this reference number ***2 you will see all the times that I have called Telkom. On 29/12/2022 I spoke to Nontobeko she helped me and she put an exculation to the Reference number. She said that the technision will call me on 30/12/2022 to do the installation or on 03/01/2023. Well today is the 03/01/2023 18H37 no one called me. I called Telkom again to do a follow up at 11h31. I spoke to Simagele she helped me and said that she is sending a mail to Piet the technision to call me regards the installation. I told her that Piet must phone me before 16h00 today. If not I will send a mail to Customer service. I kept to my word, Telkom failed again to proof that they give good service. So let us see how good the Telkom service can be. Just think for your self how many calls and money I have spend to get Fibre from Telkom. Regards, Arrie Muller *** 2nd mail: 04/01/2023 at 15:15 Hi Team Telkom This is an update from my side. Up to know 04/01/2023 at 15:15 no one off Telkom have phone me. I called in again today at 13:08 and speak to Simaʼngele again. She said that Piet did not reply on the mail she send to him on the 03/01/2023. She said that it takes 24 hours to get a reply. Just for the records: I spoke to Simangele yesterday 03/01/2023 at 11:31 for 19min and 35sec. I called her today at 13:08, I belive that is more than 24 hours. Simangele said that she will call me back today with feedback. Let us see what happens. I will send you feedback from my side. I need Telkom customer Care to call please. Regards Arrie Muller *** 3de mail: This mail I send to the cancelation Department. Hi Team Telkom I need help please don't know where to send the mail below. The *** don't work. I'm on the point to cancel this contact because of bad service from Telkom. Please can some send me the right Email address to send this mails to. Regards, Arrie Muller *** Today I phone Telkom again and spoke to Fabian he said that back office will exculate it and a technision will call me.
NB!!! I was billed for December 2022 but after I called in and explained the lady helped me and did a credit on my account. NB!!! Till today no Technision phoned me and said that they are at my house to do the installation. But when I phoned in every time that I spoke to a consultant they said that the fiber conection is done and Active. So someone is using Telkom Fiber on my name. This is fruad to me. I want to say it again. NO TECHNISION CALLED ME TO DO THE INSTALLATION NO ONE!!!!! Just for the records the Open Serve's manhole for the conection is in my yard.
Regards Arend Muller
On 05/01/2023 I follow up to find out what is happening with my fiber conection. I spoke to Chetty Fabain he try to help me and said that hê can see all the call and comments on my account. Hê said that he also send a message to the back office for exculation on this matter.
Today 09/01/2023 I called again to follow up speak to Simangele she can't help me because she can't open my account with my ID and she can't get the Ref number on the system.
Simangele toon my Cell number AGAIN. She said that she will esculat it to Chetty Fabain to call me.
Please some at Telkom needs to call me and sort this out.
NB!!! This is now from 28/11/2022.
On 05/01/2023 I follow up to find out what is happening with my fiber conection. I spoke to Chetty Fabain he try to help me and said that hê can see all the call and comments on my account. Hê said that he also send a message to the back office for exculation on this matter.
Today 09/01/2023 I called again to follow up speak to Simangele she can't help me because she can't open my account with my ID and she can't get the Ref number on the system.
Simangele toon my Cell number AGAIN. She said that she will esculat it to Chetty Fabain to call me.
Please some at Telkom needs to call me and sort this out.
NB!!! This is now from 28/11/2022.
I spoke to Mel on 09/01/2023 at 11:39
He said that he can se all the calls and action that where made on my profile. He also send an mail to Piet (Mel said that Piet is part of Managers) He said that Piet will get in contact with me. I also gave my Wifes number to Mel so that if they can't get me on my number they can call her.
Today 10/01/2023 at 10:46 I made a follow up call to find out what is happening. I spoke to the agent off yesterday again and she said that she can only give me feedback once Piet have reply yo the mail.
So still no Fiber conection
No action from Telkom Team
No Technision calling me to do the installation
No Feedback from Telkom Team
No positive answers to my on my request.
This is from 28/11/2022 till 09/01/2023
Time is running out Telkom.
Regards
Arend De Waal Muller
I spoke to Mel on 09/01/2023 at 11:39
He said that he can se all the calls and action that where made on my profile. He also send an mail to Piet (Mel said that Piet is part of Managers) He said that Piet will get in contact with me. I also gave my Wifes number to Mel so that if they can't get me on my number they can call her.
Today 10/01/2023 at 10:46 I made a follow up call to find out what is happening. I spoke to the agent off yesterday again and she said that she can only give me feedback once Piet have reply yo the mail.
So still no Fiber conection
No action from Telkom Team
No Technision calling me to do the installation
No Feedback from Telkom Team
No positive answers to my on my request.
This is from 28/11/2022 till 09/01/2023
Time is running out Telkom.
Regards
Arend De Waal Muller