fiber application massive delay of 3 months

<p>In april I app**** for fiber to the home and was told it would take 30 working days for it to be installed, 3 months later I am still waiting. After a month I phoned the called center to find out what was the delay, the call center advised me that even though I was covered (there is a fiber cable on my telkom pole)the network department was investigating how to get the fiber to me. They told me I would just have to wait. In June I phoned again to find out why it still hadnt been installed, the call center then said that they were building infrastructure,which I didnt understand as they have already installed fiber in the area and put it on the telephone poles.The agent said she would escalate the order number. after 2 weeks I phoned again to follow up on escalation only to find out that it hadnt been validated ,so that agent escalated it again, however when I phoned to follow up on that Iwas told that an order with network cannot be escalated. Every time I have phoned the call center they say they cant do anything because they cant talk to the techincal department,what kind of company dosent let its departments talk to one another? I cannot believe that telkom allows you to apply for a service,saying you are covered,without knowing if you are actually are. I am highly disappointed and would not reccommend telkom to anyone.</p>