Fiber aplication

I app**** with Telkom for a fiber instakation on the 4 of June.Expected instalation date on their system is 13 th of August .I app**** at the Menlyn branch and had to apply twice as the first consutant never completed my aplication.After getting the manager, Ann involved who apologised for her staffs incompetence ,she prommised me personal feedback to ensure that my aplication will be processed.After a week and no feedback i returned to the store and was informed that my aplication is still not processed.I insisted to see the manager ,Ann who previously promised me that she will personaly get involved due to her staffs incompetence.She would not see me ,i requested her managers number(Gordon) from one of her staff and phoned him .He managed to convince her to come out and see me. Since then and weekly phone calls to the Menlyn branch with no feedback or progress i was refered to 10213 call centre.I now phone them weekly but up to date have not been able to get any feedback from them regarding my instalation scheduled for the 13 th of August.Every time i phone they tell me the same story "You were scheduled for the 13th of August we will refer it for follow up " and nothing happens .This is the worst customer service eperience i have ever had in my 57 year life