Fiber acc..

Hi. I would like to share my experience with Telkom.I have a fiber acc with them which was suspended due to late payment. My problem is when I app**** I stated that I am unemployed as a result I don't have money coming into my acc.wanted to opt for EFT payment but they said no. Now I have an issue cos every month I am being billed for failed debits,my subscription fee and reconnection while my line is suspended.The bill is now too much to handle and I cant terminate the acc before I pay all the outstanding amount. My problem is I'm paying for the service that I'm not even getting. Please assist