Festive Season Disappointment with TELKOM SA!

I have never in my life has such a horrid experience with any service providers as I have had with Telkom. For almost two weeks now I have been trying to get a hold of their sales department to urgently change the delivery address. Finally, after spending over 6 hours in total on hold, I received a response to my Facebook complaints. I was told that the tablet I had ordered had been dispatched to the logistics company responsible for deliveries and was told to contact them. I was provided with a contact number and a "tracking number". So thankful to FINALLY get a response I contacted the logistics company hoping to change the address... and shockingly they do not have my package or the "tracking number" on their system as nothing had been dispatched from Telkom... I had been **** to. I then continued to attempt contact with the sales department which failed miserably and left me regretting taking out a product from Telkom. Again I had to resort to 1. Emails 2. Facebook and 3, Twitter to get a response, which I finally did. Again I was promised that the sales department will be in touch regarding my order and delivery... I am waiting for NO RESPONSE. I have never in my life encountered such horrific service delivered with a smile and false advertising via media platforms. All I want is to know where my order will now be delivered and when... Afterall it was supposed to a gift to me for Christmas... But now it's simply a ********** situation that I would be glad to see come to an end.