Feeling ****** and conned by Telkom

So last week and Friday I get my upgrade with you guys. With the contract I supposedly get to stream for free. I can stream Netflix, Showmax and YouTube without using my prorated data. On that Friday evening I call in to find out what I can stream and I am told the above streaming services. I then continue on my merry way and continue to stream. I also get a text from them confirming that my Lit video is now active. (this is me quoting) I then discover that it's been using my prorated data instead, this leads to me calling into your contact center again and then get told the same story with some amendments in the conversation. I get told once again that I can go ahead and stream as I get 10gigs a month to do so. The Sunday I find that more than 3gigs of my prorated has been used when streaming. This prompts me to call them again. I then get told that I should register, I then inform them that nowhere have they stated thus and none of the 2 agents I spoke to before had mentioned that. At this I request to speak to management on duty. I then speak to a gentlemen and we come to the conclusion that in fact. You prorated data has been used instead of the mentioned 10gigs. The manager on duty then makes many notes judging from the fierce typing happening on the other side of the telephone. He then proceeds to tell me that his lodging a complaint as I expect to be reimbursed for the false promise and lies I've been told by Telkom. He then says they'll get back to me after 72 hours l. 72 hours has come and gone and no phone call. I then decide to call them at 7:52pm this evening(Thursday 12 October 2017) I then speak to Karabo and informed her of the displeasing mood I was in about my situation and would rather prefer to speak to management again. She then tries to assist which at this point I'm not at all eased with doing and insist on speaking to someone in a management position. She then puts me on a lengthy hold which I do to mind to much. After about 20 minutes of holding she then comes back and says that the manager on duty is on another call. She then says that they will call me, to which I reply no thank you. I gave you 72 hours and no one has gotten back to me so I'll wait. After another 15 minute wait I then get told that I'm being transferred to the managers phone. I then supposedly get transferred and spend another 30 minutes listening to silence and no manager comes to speak to me. The funny thing is on Tuesday 10 October 2017 I get a call from you guys and get told how valued I am. If I'm that valued why haven't I heard back from you. Your manager made a promise to me that went unfulfilled. You have also breached contract as you have not kept to what you promised in it and have misled me into continuing my service with you. For the most part I don't have many issues with you, but whenever I do it's always met with disappointment and my issues go unresolved and leaves me livid. I feel betrayed and misled, **** to and conned by You TELKOM