FEEDBACK REQUIRED URGENTLY

I noticed +- 3 months ago that a Telkom debit went off my account. I had it refunded back into my account. Shortly thereafter, another debit went off for the following month and I called Telkom to have a look what the problem might be. They told me that they will investigate from their side but believe there was ***** due to my account being debited and I have no products from Telkom at all. Firstly, no one told me that I needed to send any supporting documentation and no one came back to me. I had to call in and do my own follow up, just to find out that I needed to send through docs. Once eventually everything was sent, I only received feedback once from Telkom's ***** department. The 2 Telkom debits running off my cheque account is causing a bad credit scoring as there was unpaids. Also, the account was not even suspended even though it is a open ***** case with them. I have numerously requested to speak to a manager/team leader and no one is assisting me. Due to me refunding my own account for the debits going off, the account has been handed to Nudebt Management. IT IS NOT MY ACCOUNT, I DO NOT HAVE TELKOM PRODUCTS!! I NEED FEEDBACK AND WANT THE ACCOUNT SUSPENDED!