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Ismail R

1 reviews | Active since Feb 2012

10 Feb 2016, 23:48

Feedback regarding my complaint

Well, It is coming on to the 3rd Month since I app**** for a sim from Telkom which has never been activated in spite of 2 responses on hellopeter from Telkom. The last response wrote sorry for the delay yet I received no communication even though I went to the store to try and resolve the issue, however at the store no person could communicate about the activation issue. Anyway I surprisingly received a strange call from Telkom today.<br> HELLO am I speaking to \my name\" I say yes, I AM CALLING FROM TELKOM, HAS YOUR ISSUE BEEN RESOLVED. I respond No. ARE YOU STILL INTERESTED IN THE PRODUCT SIR. I reply, I am unsure. OK THANK YOU BYE . That was it. Sounded like a robot woman with no emotion calling me to say that she is only interested in getting rid of me. In a Time when Telkom is suffering to make ends meet, they sure understand how not to get business. Etiquette, Customer care, and just being pleasant are totally lacking. I can now truly compare Telkom's Front line employees to Prison Wardens. Telkom should become a political party. The attitude is befitting to the lack of service and care. They will fit right in.I am still waiting to be activated Telkom"

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Replies (1)
Telkom
Telkom's reply11 Feb 2016, 02:31
Official
Hello darl123,

We apologize for the inconvenience caused by the delay to resolve your query.

Our Technical Department is still attending to your query & feedback will follow soon.

Your social media reference number is SM190329.

Regards
William
Telkom Social Media Team