feedback on complaint

Well, a Telkom employee called me regarding my complaint and explained that someone at the eastgate office accidently cancelled my application hence the reason for the non activation and assured me that my sim will be active within 24hrs.After waiting more than 48hrs without activation, I called the helpline which he gave me, and now the story is that I have an outstanding debt with Telkom, which I explained that I don't. I explained that the only time there was a problem was in the late 90's when my i.d was ****** and someone opened an account in my name which never got payed.I had sent affidavits and the like which Telkom wanted in order to delete that record but now it seems it is still on there system. The lady at eastgate assured me that this issue was resolved as was shown in her system, The guy that called me and told me he investigated never mentioned this and said it was only a accidental cancellation. Im sick of Telkom at this stage. Please I want to cancel this. I don't understand how Telkom can deliberately not want customers at a time when they have had to reduce there workforce to keep afloat. There are many more service providers. I just want out of it now.