Feedback non-existent
<p>Fault ***</p> <p>Original fault logged 1 March, month ago, still no resolution, feedback is useless and service is pathetic!</p> <p> </p> <p>Telkom facebook copies and pastes the same stupid excuses every time, promising that feedback will be given, guess what, no feedback.</p> <p> </p> <p>Service from telkom is shocking and beyond pathetic!</p> <p> </p> <p>Cancellation sent through, also no feedback!</p>
Helpful (0)
Replies (9)0
Replies (9)
Telkom's replyOfficial
30 Mar 2017, 11:09Hi eon-kruger,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply30 Mar 2017, 11:09
Official
Hi eon-kruger,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
31 Mar 2017, 08:05Technician confirmed the following just now:
1. Account registered to a complete stranger, not on my name, explain?
2. Address in not my address, explain?
3. Being billed for 4MB line, while on the system it shows 2MB line, explain?
Fix this and you better fix it soon, been struggling with telkom now for well over a month with no feedback, tetsing my patience which ran out already...
's update31 Mar 2017, 08:05
Reviewer Update
Technician confirmed the following just now:
1. Account registered to a complete stranger, not on my name, explain?
2. Address in not my address, explain?
3. Being billed for 4MB line, while on the system it shows 2MB line, explain?
Fix this and you better fix it soon, been struggling with telkom now for well over a month with no feedback, tetsing my patience which ran out already...
Telkom's replyOfficial
02 Apr 2017, 16:31Hi,
would you please send the related service number or the ID number the service is registered under via private message for us to assist.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply02 Apr 2017, 16:31
Official
Hi,
would you please send the related service number or the ID number the service is registered under via private message for us to assist.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
06 Apr 2017, 07:30Hi Eon,
Thank you We received your email, I have escalated your cancellation to our team leaders to assist.
Please accept my apologies for the inconvenience and trouble you had to endure.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply06 Apr 2017, 07:30
Official
Hi Eon,
Thank you We received your email, I have escalated your cancellation to our team leaders to assist.
Please accept my apologies for the inconvenience and trouble you had to endure.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's replyOfficial
06 Apr 2017, 07:30Hi Eon,
Thank you We received your email, I have escalated your cancellation to our team leaders to assist.
Please accept my apologies for the inconvenience and trouble you had to endure.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply06 Apr 2017, 07:30
Official
Hi Eon,
Thank you We received your email, I have escalated your cancellation to our team leaders to assist.
Please accept my apologies for the inconvenience and trouble you had to endure.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
's updateReviewer Update
06 Apr 2017, 07:48Thank you Bronwyn
Telkom needs to cancel or port the ADSL line as stated on the original cancellation form sent to them on 27 March 2017,
Porting needs to be done for end of April,
's update06 Apr 2017, 07:48
Reviewer Update
Thank you Bronwyn
Telkom needs to cancel or port the ADSL line as stated on the original cancellation form sent to them on 27 March 2017,
Porting needs to be done for end of April,
's updateReviewer Update
07 Apr 2017, 12:16Bronwyn
Just went to telkom for the so-called integrated sim card solutions which was proposed by Telkom, just to waste my time, test my patience and to find out that it will not work for me because my data is through Afrihost and not telkom, so why would they suggest it in the first place if they knew it will not work????
So now I am back to square one with a faulty adsl line, faulty telkom line and still no internet connection...
What is my options here, fault has been logged 6 weeks ago and still no resolution...
's update07 Apr 2017, 12:16
Reviewer Update
Bronwyn
Just went to telkom for the so-called integrated sim card solutions which was proposed by Telkom, just to waste my time, test my patience and to find out that it will not work for me because my data is through Afrihost and not telkom, so why would they suggest it in the first place if they knew it will not work????
So now I am back to square one with a faulty adsl line, faulty telkom line and still no internet connection...
What is my options here, fault has been logged 6 weeks ago and still no resolution...
's updateReviewer Update
20 Apr 2017, 06:23Bronwyn
Status on the adsl line cancellation / porting to another SP?
20 days later and still nothing from Telkom?
's update20 Apr 2017, 06:23
Reviewer Update
Bronwyn
Status on the adsl line cancellation / porting to another SP?
20 days later and still nothing from Telkom?
's updateReviewer Update
25 Apr 2017, 09:10Once again, no feedback received from previous queries, status on the ADSL line porting to another service provider?
Form email through on 1 April, 25 days later, nothing?????
's update25 Apr 2017, 09:10
Reviewer Update
Once again, no feedback received from previous queries, status on the ADSL line porting to another service provider?
Form email through on 1 April, 25 days later, nothing?????