JR
Johann R
1 reviews | Active since Aug 2016
09 Aug 2016, 11:45
feedback after previous complaint
<p>I herwith post Telkom's reply to my complaint:</p> <p>Good Day, your order is currently with our cables department. Please allow between 7-10 days before they can provide feedback and a new installation date. While there is a cabel problem we unfortunately cannot allow any installations as the line will not work. Kind Regards, Telkom Social Media Team*** This after my line has already been installed two weeks back, along with the plug inside house. Waited 2 weeks for answers, and now i must wait another 7 to 10 days? Really?!!!?!!</p>
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Replies (6)
Telkom's replyOfficial
10 Aug 2016, 06:20Hi johannrautenbach,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply10 Aug 2016, 06:20
Official
Hi johannrautenbach,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
JR
Johann R's updateReviewer Update
13 Aug 2016, 04:46Today is the 13th of august , and still no feedback since the reply from Telkom on the 10th of august. And still I have no answers or solutions to the fact that my INSTALLED LANDLINE is NOT working !!
JR
Johann R's update13 Aug 2016, 04:46
Reviewer Update
Today is the 13th of august , and still no feedback since the reply from Telkom on the 10th of august. And still I have no answers or solutions to the fact that my INSTALLED LANDLINE is NOT working !!
JR
Johann R's updateReviewer Update
18 Aug 2016, 06:29S
""Good Day, your order is currently with our cables department. Please allow between 7-10 days before they can provide feedback and a new installation date. While there is a cabe problem we unfortunately cannot allow any installations as the line will not work. Kind Regards, Telkom Social Media Team "". 09/08/2016 .
This was Telkom's reply to my previous complaints. A line was installed on the 29th of july, and up to this point not working. Still no feedback has been given since the 09th, and i feel this can't continue. I needed this line at the end of July already, andvnow half of August is already past.
JR
Johann R's update18 Aug 2016, 06:29
Reviewer Update
S
""Good Day, your order is currently with our cables department. Please allow between 7-10 days before they can provide feedback and a new installation date. While there is a cabe problem we unfortunately cannot allow any installations as the line will not work. Kind Regards, Telkom Social Media Team "". 09/08/2016 .
This was Telkom's reply to my previous complaints. A line was installed on the 29th of july, and up to this point not working. Still no feedback has been given since the 09th, and i feel this can't continue. I needed this line at the end of July already, andvnow half of August is already past.
JR
Johann R's updateReviewer Update
18 Aug 2016, 08:51reference number is A I25 4368 8.
JR
Johann R's update18 Aug 2016, 08:51
Reviewer Update
reference number is A I25 4368 8.
JR
Johann R's updateReviewer Update
18 Aug 2016, 08:55reference number is AI ********** .
JR
Johann R's update18 Aug 2016, 08:55
Reviewer Update
reference number is AI ********** .
JR
Johann R's updateReviewer Update
23 Aug 2016, 14:245 days since my last post, and still no feedback or working line. I tried several times to contact client service(10213), but depleted my airtime to listen to bad music and messages saying telkom is experiencing high call volumes,for 30 minutes and more.
will i get refunded my R700 if i cancel the installation? Really, this is ridiculous! 30 days since my original scheduled installation date!
Seems like Telkom don't need me as a customer!!
JR
Johann R's update23 Aug 2016, 14:24
Reviewer Update
5 days since my last post, and still no feedback or working line. I tried several times to contact client service(10213), but depleted my airtime to listen to bad music and messages saying telkom is experiencing high call volumes,for 30 minutes and more.
will i get refunded my R700 if i cancel the installation? Really, this is ridiculous! 30 days since my original scheduled installation date!
Seems like Telkom don't need me as a customer!!