FEEDBACK

I saw an advert on TV about a 7\ tab and wanted a contract for my 13 year old son. I went online to get the contact details of the Telkom branches. I work in Rosebank and went to the branch but couldn't get through on the phone with anyone as the line kept on ringing. I went there in person and was told they had no stock that I must go to Cresta. I had to travel all the way from Rosebank to Cresta where I submitted my applications and gave all necessary documents. I was told that it'll take 3 days for me to get a call with regards to the outcome since I am not an SA citizen and using a passport. It is now over 6 days and I have heard nothing. I have also been trying to call the lines of all the Telkom branches but the lines keep on ringing. What then is the need of these numbers online when people can't get through to the branches? I am also wondering why the application is taking long as I am a contract holder with MTN and the phone I am currently using is the 3rd upgrade with this service provider and I pay R569.00 monthly