Feedback

Last month I notices that I was/am losing airtym all the time when I recharged. I decided to call telkom for assistance I got to a bored guy who said I might be subscribed to something. I told him that I don't chat n online staff he told me that "what is he supposed to do" when I asked him to block whoever that is busy on my line. He gave me some ussd number to use to clear the line which never worked. My second call I got to a lady who gave me an email for a company that is taking my airtime. I emailed them and was told that am. Not their customer. I called again n the lady told me that the email add I was given doesn't reflect on mmy billing she only sees once off fees being taken out. She logged a case ********** 4 for investigation. I called again today n was told that the case s closed n am subscribed to whoever. Firstly telkom shud knw whoever dat is deducting my money n block them . Telkom has records of everything I do they shud knw dat I dnt chat or watever, telkom shud hv staff dat provides correct info like the third lady I spoke to, wen the case was logged I expected proper investigation n info , I expect telkom to give me details about the company n remind me of the time I used their service , if I didn't call I wud stll be waiting for feedback.My resolution: if telkom s not taking the airtym then give me the name of co. Responsible if it's tekom then I want the airtym back (3months) I have a good thing let's not problems to overpower good times