FEED BACK ON A CANCELLED CONTRACT

My contract is expiring on the 2nd of Jan 2016, I put in cancellation on the 04 December 2015, I was told Cancellation Dept will correspond with me regarding my cancellation. Today 30th December still no communication from Telkom, which makes me wonder if cancellation has been initiated.<br> <br> CASE Number: ***5<br> <br> I sent an email to inquire how far is the cancellation but as usual Telkom doesn't bother to respond to client's issues. I NEED TO KNOW HOW FAR IS REQUEST TO CANCEL THIS CONTRACT AND I ALSO WANT SURETY THAT THIS CONTRACT WILL BE CANCELLED ON THE REQUESTED DATE.<br> <br> IT'S NOT A LOT TO ASK. JUST DO YOUR JOB PLEASE!!!