1 reviews | Active since Sept 2016

19 Sept 2016, 15:40

Fedup with Telkom taking my data

<p>I have a 20GB + 20GB LTE Contract with Telkom. I wanted to download a big file at 00:30am on 9th of September 2016 but Telkom decided to use my daytime data instead of my nightowl data for this. I now have almost no data left so I went on to www.telkom.co.za to have a chat with a lady on the live chat system (Michelle) and she informed me that i need to "refresh" my internet connection after 12 to enable the nightowl data to be used. This was never explained to me since the day I took out the contract. I asked her "What happens to the lost data? I want my data back" She rep**** with "you can't have your data back" and promptly disconnected our session. I will never ever take out a contract with Telkom again.</p> <p> </p> <p>Telkom - more like Tel****....</p>

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Replies (1)
Telkom
Telkom's reply20 Sept 2016, 10:08
Official

Hello jotan-depox-van-aswegen

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,