Fedup with TELKOM

So quick to suspend your account and send you emails on your bill. But cant send an email to inform about tariff increase!. Now the account is suspended due to out standing bills. Wich is being paid every month (with proof of payment). They want to held you reliable for a call made to Tunsia with a internet line! After a few fights and long phone calls that was sorted. But HOW CAN YOU MAKE A CALL WITH ONLY A INTERNET LINE??? If you call them they want your ID number, but in today's day and age you cant give your full id number over the phone. I cant wait to cancel my service with telkom. The after sale service is beyond pathetic and the call center personal is just as lazy to help you as the in store people