Fedup with bad service again from telkom

I haven't had a land line for the 2nd time in 2 months. I spend over an hour at Telkom Midlands Mall yesterday and I was told that despite me having a Ref Number for having reported my phone out of order for the 2nd time in two months I was advised according to their records the fault was resolved and so the case was closed. I have no idea who or why the report was cancelled and by whom was given the authority to close it ,but it certainly has been fixed and I am having to buy Vodacom airtime to continue running my business , Please can you help to speed up this process. this is the report ref: ********** 8 @ 20/09/2018 made at their offices at Midlands Mall Pietermaritzburg. My home add is 17 Field Road Hayfields Pmburg. Thanks Fern Murray