Fed upAA No service, poor excuses, ********** debit

During the second week of August I requested for my telephone and adsl line to be moved to my new address starting september. My request was only acknowledged 25 August. My servives were promptly cut off on 30 August. When I enquired about the date for installation Sept, I was nonchalantly told that there is still plenty of time. After several more calls two weeks later, I was finally given an installation date of 30 September. Nobody pitched. After three calls and a visit to Telkom Menlyn, I was finally told they couldnt phone me (carried my cell with me the whole day, no missed calls!) and then later that they couldn't find my address. After several back and forth they finally admitted they never sent out a technician. After 3 more empty promises to call me back, and several calls from me, they still couldnt tell me when my line will be installed, so I requested cancellation of all services. Yet its the third month running that my account is billed and debited for uncapped adsl service, when I havent had a line since 30 august! Any calls to them ends in only another reference number, and a promise to call me back which never happens. They are *****ing my money!