Fed Up Yet Again

I have had enough of Telkom now. After many incidents, today I am totally disgusted with the service and of sitting waiting on the phone listening to music while someone decides to come back to me with my query. On 6th May I went into the Telkom shop and asked the technician to please add my phone with the 100 free minutes plan but he mistakenly loaded the 50min plan. On 8th May I went in to the shop again to sort this out - this was all for the same phone and the same number - nothing was different. Today I have had a debit order for R3290 and an amount of R254 come off my acc. In total shock I phone Telkom again and am informed this is a cancellation fee from the 50min plan to the 100min plan. NOT MY MISTAKE - This is the telkom technicians mistake although in my presence he did phone to rectify this mistake. WHO IS RESPONSIBLE - NOT ME?? I want my account to be credited with this amount immediately. Telkom products r great but the service sucks!! (writing on behalf of Mrs Ingrid Dowey)