1 reviews | Active since Apr 2011
FED UP WITH THE INCOMPETENCE AND LACK OF SERVICE
<p>WHAT THE HELL IS TELKOM DOING ON MY BANK ACCOUNT?????????? WHO GAVE YOU PERMISSION TO DEBIT MY ACCOUNT ON THE 15TH???? I AM STILL WAITING FOR FEEDBACK ON MY COMPLAINT THEN YOU GO AND DO THIS ****!!! WHAT KIND OF MICKEY MOUSE GAME ARE YOU PLAYING HERE????</p> <p> HOW DARE YOU MAKE AN ERROR THEN GO INTO MY ACCOUNT WITHOUT MY PERMISSION TO TAKE AN UNAUTHORISED DEBIT THEN CHARGE ME FOR NOT HAVING FUNDS IN MY ACCOUNT!!! I AM NOW OVERDRAWN AND THIS AFFECTS MY CREDIT RATING NEGATIVELY PURELY BECAUSE TELKOM IS *********** AND INCAPABLE OF PROVIDING A PROFESSIONAL SERVICE!!!!!</p> <p>I WANT THOSE CHARGES REVERSED IMMEDIATELY AND I WANT SOMEBODY TO PHONE ME AND EXPLAIN THIS NONSENSE AS WELL AS AN EXPLANATION TO MY FIRST COMPLAINT WHICH I LOGGED 11 DAYS AGO AND STILL HAVE NOT RECEIVED FEEDBACK FROM THE BILLINGS DEPARTMENT!! IT WAS NOT EVEN A COMPLAINT, IT WAS A QUERY BUT BECAUSE I AM AWARE OF THE INCOMPETENCE AND POOR SERVICE AT TELKOM I HAVE TO RESORT TO HELLO PETER TO ACTUALLY GET A RESPONSE.</p> <p>LAUNA MOLAPO RESPONDED REGARDING MY DATA USAGE AND ADVISED THAT SOMEBODY FROM THE BILLINGS DEPARTMENT WOULD CONTACT ME REGARDING THE INCORRECT BILLING. I RESPONDED TO HER E-MAIL FOR FURTHER CLARITY ON MY DATA USAGE BUT ONCE AGAIN THAT PROVED TO BE A FRUITLESS EXERCISE AS SHE JUST IGNORED ME.</p> <p>THIS IS NOT THE WAY TO RESOLVE MY COMPLAINT!!!! YOU HAVE NOT CONTACTED ME AND YOU HAVE DONE THE INCORRECT THING ONCE AGAIN AND HAVE MADE THE SITUATION WORSE!!!! YOU CAN'T EVEN BEGIN TO IMAGINE HOW ANGRY I AM RIGHT NOW.</p> <p> </p> <p>SOMEBODY NEEDS TO CALL ME TODAY REGARDING THIS</p> <p> </p>
I logged my first complaint on the 5th of September. I had to log another one on the 16th. To date nobody from the billings department has contacted me. Two people e-mailed me regarding my data usage but as usual they did not even answer what I was asking and when I rep**** to the e-mails they were ignored. Nothing new there
Now I get an e-mail to say that my case is RESOLVED!!!!! How can it be resolved when I have not been assisted??? Who has resolved it and what exactly is the resolution???
I cant even change my rating to -5 stars. Your service is pathetic. You do not even deserve half a star
I logged my first complaint on the 5th of September. I had to log another one on the 16th. To date nobody from the billings department has contacted me. Two people e-mailed me regarding my data usage but as usual they did not even answer what I was asking and when I rep**** to the e-mails they were ignored. Nothing new there
Now I get an e-mail to say that my case is RESOLVED!!!!! How can it be resolved when I have not been assisted??? Who has resolved it and what exactly is the resolution???
I cant even change my rating to -5 stars. Your service is pathetic. You do not even deserve half a star
