Fed up with terrible Telkom service

On 28 December, my Telkom/ADSL line went dead. I immediately reported the fault but waited until after the new year until I escalated it.<br> <br> Thereafter, every second day I either called the call centre or visited the Telkom shop in Cresta. Every person I spoke to me gave me a different story. The Telkom shop was most unhelpful, simply indicating that I should call the call centre - which I did again. And again and again. <br> <br> On 9 January, I received a call from a man called Eric from Telkom. His number on my cell phone was ***. Eric assured me that a technician was on site and that I should receive a follow-up call by Monday or Tuesday this week, 11 and 12 January. I am still waiting. And the number Eric used to call me simply rings and rings.<br> <br> Isn't Telkom about communication? Why can't they let me know what's going on, or better still, just repair my line? Please, please let me know what's going on. I am a pensioner and am desperate for my telephone/ADSL line to be working again. It's my lifeline. Come on, Telkom!