FED UP WITH TELKOM SERVICE

As an 85 year old invalid I was transferred from my cottage in independent living to assisted living in the same complex. Telkom was asked to please transfer my line. After four months of my having no outside contact and Telkom full of excuses, they then said they were unable to do this, but have charged me for the time I had no line, surely this is not legal?!!! Getting no joy from emails I went to their website and formally cancelled, but they still want another month's notice!!!