NL
NTOMBIZONKE L

1 reviews | Active since Mar 2016

15 Mar 2016, 07:47

Fed up with Telkom ready to close all my accounts

On the 19/02/2016 I called Telkom call centre and requested them to move my Telkom line to a new location we were moving to! They said a technician was going to come on the 25/02/2016, (*** log no.) a technician came who was rude and did absolutely nothing until a storm came then he sends his assistant to tell me they can't do anything because of the storm they will come early the following day (second day waisted) and of course they didn't return! Again on the 26/02/2016 called Telkom spoke to someone called Sino who had a nerve to send a rating sms said she was going to attend to the situation but nothing till today! Then again I called Telkom on the 08/03/2016 the guy had to start everything over and he gave me another date where a technician was supposed to come which was yesterday 14/03/2016! Again I waited the whole day for a technician and again nothing !( at this point I have lost 3 days of work and income because I have to stay at home and wait for them) with their whole day appointments you can't do anything but wait for them! It's been a month and I AM PAYING FOR A SERVICE THAT I DON'T HAVE! Waisting my airtime calling them, really pathetic!

0
Replies (1)
Telkom
Telkom's reply15 Mar 2016, 08:39
Official
Hello Zonke@38,

Thank you for making contact with us and bringing
this to our attention.


This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to attend and provide feedback as soon as possible.


***


Regards
Keagan
Telkom Social Media Team