Fed up with TELKOM!!!!!- case number is ***7

I am really frustrated with Telkom and the service I have been getting from you guys!!

I received my statement for August and it was incorrect on the 10th of September, I have been calling since then to have it corrected

And each time im told an email has been sent to the billing department

The dispute relates firstly to being charged because Telkom went into my account on a day other than my debit day, now is charging me a R200 fee

Because they firstly debited early then debited late, I don’t see if I have a debit order set up why I should be responsible for your mess up, when we have an agreed Debit date of the 25th

On the 1st of September I collected my device from Telkom Woodlands as firstly when I went to the store in august they did not have stock of the device I wanted, although The lady assisting me checked the amount and if I can upgrade for me I did not have the device or start the contract until the 1st of September when I actually had the device.

I was charged a pro-rata for august when my contract really started 1 September, I have been calling Telkom since then to try and have the invoice billed correctly, even sent the proof To several agents, who simply log the request but no one had gotten back to me about what is going on.

Fast forward to today 3 October 2018, my account has been debited incorrectly as I have been singing this song to Telkom of my incorrect amount on my invoice until it was actually debited

Now to get my money back from Telkom seems to be another issue in itself because still, Telkom doesn’t seem to know what to do here.

Not only do I find your process of logging billing queries only via email TOTALLY ridiculous for a telecommunications company of your size, I cannot keep hearing, that an email will be sent to the billing department and I should wait 72hrs for feedback! HOW DO YOU NOT HAVE A TELEPHONIC ESCALATION POINT FOR YOUR BILLING QUERIES – EVEN IF ITS INTERNAL! THAT SOUNDS REALLY STUPID WHEN ANYONE RELAYS IT TO A CUSTOMER!

It’s been over 200mins time on the phone with you guys, 24 days of being told the same nonsense of “an email has been sent” and STILL NO RESOLUTION!

Not only was I promised a manager would call me back on the 27th of September (I spoke to one lady who hung up and a second one who promised Nqobile would call me in 2 hrs and still nothing)

I spoke to Siyambonga, who atleast sent me an email on the 02nd of October saying he still can’t give me feedback after I had to literally force some sort of commitment out of Telkom as to when I will get any sort of feedback.

Yet today STILL no feedback, no word, no smoke signal NOTHING from Telkom about the money I need to be refunded! Im peeved, angry, upset and sooo frustrated honestly because firstly this has been logged several times and no one has fixed this!

Can telkom sort out their process and just give me feedback I cannot keep calling and hearing the same ******* and not getting a solution! And No I wont stay on the line to rate your service!