FED UP WITH TELKOM!!!!

I am now fedup!!!! I am trying to relocate my line from December 2019, I keep logging calls and they keep cancelling it. But are billing me 100% every month!!!!It is now the 28th January 2020 and I get a call fro Nomlunga stating that he cannot assist with the billing query as there is no order number. He cannot use the reference number given to me and will close my dispute.I call telkom back and they always got no access to their systems, someone is always supposed to be calling bac****! TELKOM I NEED THIS RESOLVED ELSE I AM GOING TO THE OMBUDSMAN!!! *** *** ***