1 reviews | Active since Aug 2016
Fed up with Telkom ADSL
<p>Our internet connection line speed is erratic and the connection cuts out. It is so bad that we are unable to use the service at all. A fault was logged on the 1st August 2016 (819CRK010816) and a technician came out on the 9th August 2016. We received a SMS that the serivce had been restored on the 16th August 2016. However we were unable to test the line as our account had been suspended (you need to pay for the service you are not receiving - Typical). Payment was done and we had to wait for the service to be restored. The connection was restored but still not functioning 100% and we are at the point again where we have no connectivity again. I logged another fault this morning (75CRK270816). I tried to lodge a dispute against the account as it has been a month that we have been unable to use the service. The billing department told me that I am unable to lodge a dispute until the fault has been resolved and then Telkom will consider a refund. In other words I have to continue to pay for the service I am not receiving.... Poor show Telkom! In a month you have been unable to repair our ADSL line and while we are incurring additional costs with our cellular service providers we still need to pay for your non-existent service. I am at my wits' end!</p>
Another week and still no contact from Telkom and still no ADSL service..... Now 5 weeks without service.
Another week and still no contact from Telkom and still no ADSL service..... Now 5 weeks without service.
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?
My faith in Telkom was restored slightly yesterday when a very friendly technician arrived to assist after 6 weeks without service. The technician replaced the cables and told us that the system would reset in 24 hours and we could test the connection..... Now 24 hours later our account has been suspended due to non-payment. WHAT exactly must i pay for after 6 weeks with no ADSL??? Its simple you render a service and i pay for the service. You have not rendered a service but i must pay??? You stated we would be credited but clearly this hasnt happened. I cannot even speak to anyone at Telkom because the friendly 10210 number tells me the account is suspended please send an e-mail....... What more must i do to just have a working internet connection?